In effect as of 1 August 2023 

INTRODUCTION 

Welcome to the Tranont Europe website! 

Tranont Europe BV (hereafter “we”, “our”, “us”, or “Tranont”) provides services and products to you when you visit or shop on www.Tranont.com (the “Site”) or use software provided by Tranont in connection with our products and services. We provide these services and sell our products subject to the conditions that are outlined in this document. 

Tranont understands that online privacy is very important to you. We have adopted this Privacy and Cookie Policy as Part of our commitment to your privacy: 

PRIVACY POLICY 

COOKIE POLICY 

The Conditions of Use and the Conditions of Sale along with any other Tranont policies, guidelines and conditions are what is called the “Agreement.” 

CONDITIONS OF USE 

Please read these Conditions of Use carefully before using our Site and our services. By accessing, browsing, or otherwise using our Site and by using our services you agree that you are bound not only by the Conditions of Use but by the entire Agreement as defined above. 

USE OF THE SITE 

The Site is intended for use by adults as of the age 18. When you use the Site, you state that you are 18 years of age or older. In the event we become aware you are under 18, we will cancel your account. 

Subject to the Agreement, we grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of the Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. 

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by Tranont in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. 

Tranont reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including without limitation, in a situation where Tranont believes that user conduct violates applicable law or is harmful to its interests. 

We reserve the right to investigate and take appropriate action, including legal action, in our sole discretion, against anyone who violates this Agreement, including without limitation, by removing any User Content posted in violation of the Agreement, terminating the registration of such violators, or blocking such violator’s use of the Site. 

You agree that you will not upload to, distribute, or otherwise publish through this Site any content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Belgium or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. 

Content provided on this Site is solely for informational purposes and not a substitute for medical advice. The Site does not provide medical advice. It is your sole responsibility to consult a licensed physician or qualified health care professional to advise, diagnosis, and/or treatment of any health-related condition. If you need immediate medical attention, contact your physician or local emergency medical professionals without delay. 

CHANGES TO THE TRANONT SITE 

You agree and understand that the Site, including any and all features available via the Site and any User Content (as defined below), may be modified by us, in our sole discretion, at any time without prior notice. Unless expressly stated otherwise, any new features, new services, enhancements, or modifications to the Site implemented after your initial access to the Site shall be subject to the Agreement. 

YOUR ACCOUNT 

In order to access some features of the Site, you may be required to register and submit an email address (“user ID”) and select a password. If you register, you agree to provide us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. For example, you may not: (i) access an account controlled by another person with the intent to impersonate that person, or (ii) use as a user ID a name subject to any rights of a person other than yourself without appropriate authorisation. Failure to comply with the terms of this paragraph shall constitute a material breach of the Agreement, which may result in immediate termination of your account. In addition, we reserve the right to refuse registration of, or cancel a user ID in our discretion if you are in breach of these Conditions of Use or any other applicable terms and conditions. We also reserve the right to close your Tranont Customer account if you have not ordered from this account within 90 days of creating the account. Tranont also reserves the right to close Tranont Customer accounts that have not ordered for 24 months or more starting from the last order date. 

By providing Tranont with your email address, you consent to our using that email address to send you service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such as changes to features of the service. 

SECURE PASSWORD GUIDELINES 

We recommend the following guidelines when establishing your Site password: 

• At least 8 characters 
• At least 1 uppercase letter (A-Z) 
• At least 1 lowercase letter (a-z) 
• At least 1 numeric value (0-9) 

It is also a sound practice to differentiate passwords across multiple online accounts. Using the same credentials for multiple online accounts creates the potential for security breaches. 

Each time you use your user ID and password to access your Site account, you will be deemed to be authorised to access and use the Site in a manner consistent with the Agreement, and we have no obligation to investigate the authorisation or source of any such access or use of the Site. You will be solely responsible for all access to and use of this site by anyone using the user ID and password assigned to you whether or not such access to and use of this site is actually authorised by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the user ID and password assigned to you. You will immediately notify us of any unauthorised use of your user ID and password or any other breach or threatened breach of this Site’s security. 

REVIEWS AND COMMENTS 

Anything that you submit or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you. 

INTELLECTUAL PROPERTY 

All text, graphics, button icons, images, audio clips, and software (collectively, “Content”), belongs exclusively to Tranont, or its affiliates. The collection, arrangement, and assembly of all Content on this Site (the “Compilation”) belongs exclusively to Tranont or its affiliates. All software used on this Site (the “Software”) is the property of Tranont, its affiliates or its Software suppliers. The Content, the Compilation and the Software are all protected by applicable copyright laws. “TRANONT,” Tranont.com and other logos, slogans, trade names, domain names or words are, or consist of registered trademarks, trademarks, or service marks of Tranont, its affiliates or suppliers. 

The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. 

TERMINATION AND EFFECT OF TERMINATION 

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate this Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. 

DISCLAIMER AND LIMITATION OF LIABILITY 

This Site, the products offered for sale on it and the transactions conducted through it are provided by us on an “as is” basis. We make no representations or warranties of any kind, expressed or implied, as to the operation of the Site or the information, content, materials, or products included on this Site. Except for any warranties that are expressly provided, to the full extent permissible by applicable law, we disclaim all warranties, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, data accuracy and system integration. This Site may include inaccuracies, mistakes, or typographical errors. We do not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of the Site, including, but not limited to indirect, incidental, punitive, exemplary, special, or consequential damages. 

APPLICABLE LAW 

The laws of Belgum will govern these disclaimers and all terms and conditions of the Agreement, without giving effect to any principles of conflicts of laws. 

CONDITIONS OF SALE

INTRODUCTION 

These Conditions of Sale govern the sale of products by Tranont Europe BV (“Tranont”, “us”, “we”) to you via www.tranont.com (the “Site”). They are an integral part of the Agreement between Tranont, and you when you shop on our Site. Please read these Conditions of Sale carefully prior to placing product orders via our Site. By purchasing products from our Site or using our Site in any other way you agree with the conditions explained in this and other documents that are part of the Agreement. 

PAYMENT METHODS AND CURRENCY 

We offer a number of payment methods: 

• Maestro 

• Bancontact / Mister Cash (Debit) 

• Ideal (Debit) 

• SEPA. Single Euro Payment Area (Debit) 

• MasterCard 

• VISA credit/debit 

The “My Account” area of the website offers the possibility to store certain payment data securely. 

If your parcel is shipped to United Kingdom, the Isle of Man, Guernsey, or Jersey, we will charge you for your order in Pound Sterling. Please place your order on www.tranont.com. If your parcel is shipped to any other European location served by Tranont, we will charge you for your order in Euro. Please place your order on www.tranont.com. 

THE ORDER PROCESS 

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. 

Your order constitutes an offer to Tranont to buy the product(s) in your order. When you successfully place an order to purchase one or more products from Tranont, we will send you an order confirmation email confirming our receipt of your order and containing the details of your order. This order confirmation email is an acknowledgment that we have received your order and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product by you when we dispatch the product to you. When we dispatch the order to you, we will notify you via a shipment notification email. If your order is dispatched in more than one package, you may receive a separate shipment notification email for each package, and each shipment notification email and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that shipment notification email. Your contract is with Tranont. Without affecting your right of cancellation set out below, you can cancel your order for a product at no cost any time before we send the shipment notification email relating to that product. By placing orders via our Site, you consent to receive sales invoices electronically. A history of your product purchases from Tranont is available in the My Account area of the Site. 

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household. 

Tranont reserves the right to refuse a purchase from you if one of the following conditions is met: 

• the ordered product is out of stock; 
• you have not paid for one or more previous orders; 
• the approval of the payment for the purchase has been refused by the purchaser’s financial institution. 

Before your order payable by debit or credit card can be accepted, the debit or credit card details you provide to us will be validated. Payment will be debited from your card before dispatch of your order. All cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorize payment, we will not be liable for delay or non-delivery of your order. A Subscription order that is payable by bank transfer will only be shipped once we have received payment in full for the order. 

AVAILABILITY AND PRICING 

The inventory of our products and the corresponding prices are valid on the day the Site is visited. 

Tranont reserves the right to discontinue without prior warning the sale of any of its products, to change its product ranges or to change the prices of its products with the understanding that the changes will not have any impact on the purchases you made and were accepted by Tranont prior to the change. We will inform you by email as soon as possible if any products you wished to order are not or no longer available and you will not be charged for these products. 

If a product in a product collection is out of stock, Tranont reserves the right to replace that product with a product of the same category. Tranont may also decide to ship the missing product at a later date. In that case, we will add a note to your parcel that informs you of this procedure. If neither of the previous two alternatives are possible, we will refund your account with the price of the missing product and advise you via email. No other compensation will be provided. 

All of our products are subject to an expiry date which you will find on the container in which the product is delivered. We guarantee a minimum shelf-life of two (2) months on the products we sell on our Site but make every effort to sell products with a longer shelf-life. 

Some of our products may not be shipped to particular countries. Our Site will make you aware of this when you order a product that is not available fore the destination you have selected. 

Prices displayed in the order process on our Site are total prices and include, unless specified otherwise, the legally applicable VAT. VAT will not be charged by us on products that are shipped to a destination where EU VAT rules do not apply. However, Tranont charge (import) VAT on goods shipped to England, Scotland, and Wales. See the section on “Shipping” for further details. 

Despite our best efforts, a small number of our products may be mispriced on our Site. We will verify pricing when processing your order and before concluding the contract. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before shipment of the package to request whether you want to buy the product at the correct price or cancel the purchase of the product. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. 

This Site may be accessed from countries other than those served by Tranont. This Site may contain products or references to products that are not available outside of the countries served by Tranont. Any such references do not imply that such products will be made available outside the countries served by Tranont. If you access and use this Site outside the countries served by Tranont you are responsible for complying with your local laws and regulations. 

ABOUT SHIPPING 

When you have Tranont product shipped to a destination that is not a member of the European Union or a territory of an EU Member State that does not apply EU VAT rules, you should expect to bear the cost of customs and/or import or dock duties prior to or upon delivery of the product, except if the parcel is delivered to England, Scotland and Wales. Customs and import policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Tranont, you are considered the importer of record and must comply with all laws and regulations of the destination in which the product is received. Your privacy is important to us, and we would like you to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. 

For our standard delivery services, our carriers are held to deliver parcels within five to ten business days, determined by the destination of the parcel. These five to fifteen business days do not include Saturdays and Sundays and public holidays observed in the United States of America, the country of our warehouse and distribution centre, and in the countries of delivery. 

ABOUT YOUR RIGHT OF CANCELLATION 

Without prejudice to your statutory rights, you may cancel your order without giving any reason within 30 days of shipment of your order. You must inform Tranont of your decision to cancel your order within the stated period. To obtain a refund, you must return the goods to us within 14 days of receiving the returns authorization form from us. We will reimburse all payments received from you for the goods purchased and have returned to us, and will also reimburse the original delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day we have been advised of the return of your parcel to our warehouse or have received proof from you that you have returned the parcel to our warehouse. For the refund of payments via debit/credit card, we will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise or in case the cards have expired. In case of expired cards or in case of a refund for an order paid by direct debit, we will refund the payment to your bank account or your Tranont bank card. 

The following procedure must be observed when you return goods to us: 

• you are the purchaser of the product(s) must notify Tranont via email within 30 days of shipment of your order that you would like to cancel your order or return specific products in your order; 
• each product being returned must be returned in its original container; 
• you must enclose in the return parcel a copy of the original invoice and the return authorisation form which we will provide to you via email; 
• you must mark each parcel with the return authorisation number; 
• you must ensure the safe return of the products to the return address specified on the return authorisation form. 

You will carry the risk of loss in shipping the product(s) to us and the cost of the return. 

Also, without prejudice to your statutory rights, if one or more products that you ordered on our Site would prove to be defective or damaged upon delivery, you also have 30 days from shipment of the order to contact us and request either a refund or a replacement of the defective or damaged product(s). We may require proof of the damage or ask you to voluntarily participate in a survey if the defect or damage you experienced warrants this. Upon receipt of the proof of the damage or defect we will reimburse you for the price of the defective or damaged product(s) and possibly the original delivery charges for the least expensive type of delivery offered by us. If any product(s) need to be returned to us, we will reimburse the costs of the return to you. 

NOT SATISFIED WITH YOUR PURCHASE? 

We are sure that you will have total satisfaction from your purchase. However, should it not be the case, Tranont makes every effort to settle a complaint with respect for your statutory rights and within the shortest delay possible. You can send us any complaint via email to service@tranont.com. If you prefer to write us a letter, our address is Tranont Europe BV, de Meeussquare 38/40, 1000 Brussels, Belgium. You can also call us at: 

• Belgium Tel: +32 78 48 28 48. 

• Netherlands Tel: +31 85 064 4045 

Should you consider that a dispute related to your purchase was not resolved satisfactorily by Tranont, we must inform you of alternative dispute resolution (ADR) services for consumers. For purposes of ADR consumers are defined as natural persons who are acting outside their trade, business, craft, or profession. However, if the contract is concluded for purposes partly within and partly outside the person’s trade, and the trade purpose is so limited as not to be predominant in the overall context of the supply, that person should also be considered as a consumer. Consumers who are residents of an EU member country who purchased from us online may opt to file their complaint via the EU Online Dispute Resolution Platform which links to individual national ADR sites in the EU. You can submit your dispute in one of the official languages of the EU. Tranont is not committed to handle its consumer complaints via national ADR entities. 

AMENDMENTS TO THE CONDITIONS OF SALE 

We are sure that you will have total satisfaction from your purchase. However, should it not be the case, Tranont makes every effort to settle a complaint with respect for your statutory rights and within the shortest delay possible. You can send us any complaint via email to service@tranont.com. If you prefer to write us a letter, our address is Tranont Europe BV, de Meeussquare 38/40, 1000 Brussels, Belgium. Our toll-free number is: 

• Belgium Tel: +32 78 48 28 48. 

• Netherlands Tel: +31 85 064 4045. 

OUR CONTACT DETAILS 

Tranont Europe BV has registered offices at de Meeussquare 38/40, 1000 Brussels, Belgium (BCE: 0799245356, VAT number: BE0799245356. You can use our email address at service@tranont.com to submit queries, complaints, or feedback.